1. What is the nature of your company's business?

Chemical Consulting Computer/Data Services Education Financial Services Professional/Consultancy Healthcare Manufacturing Law Pharmaceutical Other

2. What is the total number of employees for all locations?

Fewer than 100 100-499 500-999 1000-2499 2500-4999 5000 or more

3. How many employees does your company have in the Delaware Valley?

Fewer than 100 100-499 500-999 1000-2499 2500-4999 5000 or more

4. What is the approximate make-up of the employee population for your entire company?

% Non-exempt hourly % Exempt salary % Salary supervisory/managerial % Executives

Check all that apply.

5. What human resources/benefits administration function(s) does your company currently outsource?

We don't outsource any functions Enrollment (open, annual, new hire, life event, etc.) Communication Benefit statements Billing Payroll Eligibility maintenance Call center Claims processing (medical, dental, and/or vision) FSA administration FMLA administration COBRA administration HIPAA administration HRIS Training Staffing Relocation Expatriate services Other

6. What other functions do you outsource?

7. Do you outsource to more then one vendor?

Yes No

8. Why have you chosen not to outsource?

Adequate in-house expertise/resources Loss of control Cost prohibitive Lack of experience with outsourcing Organization resistance Other

9. Approximately what percentage of your human resources and/or benefit administration functions are outsourced?

About 25% (only 1 or 2 functions are outsourced) About 50% (half of our functions are outsourced) 75% (almost everything is outsourced) 100% (everything is outsourced)

Check all that apply

10. What factor(s) influenced your company's decision to outsource its human resource/benefit administration?

Cost savings Need for special skill/services Free up internal resources for other purposes Lack of in-house expertise Improve company focus Difficulty hiring and retaining personnel Compliance Leverage capabilities of advanced technology while minimizing the internal investment in capital and labor Other

11. What is the possibility that your company will be engaged in new outsourcing activities in the next twelve months?

Certain High possibility Some possibility Unlikely Very unlikely

Check all that apply.

12. What human resources/benefit administration functions has your company considered outsourcing in the next twelve months?

Enrollment (open, annual, new hire, life event, etc.) Communication Benefit statements Billing Payroll Eligibility maintenance Call center Claims processing (medical, dental, and/or vision) FSA administration FMLA administration COBRA administration HIPAA administration HRIS Training Staffing Relocation Expatriate services Other

Select the top three

13. When selecting an outsourcing partner, what factors do you consider?

Cost Technical expertise Commitment to customer service Responsiveness Experience level of potential outsourcing partner Long-term stability & reliability Current client base References Performance guarantee Vendor location

14. Do you have service agreements (performance guarantees) with your vendors?

Yes No

Check all that apply.

15. If yes, for which processes?

Enrollment (open, annual, new hire, life event, etc.) Communication Benefit statements Billing Payroll Eligibility maintenance Call center Claims processing (medical, dental, and/or vision) FSA administration FMLA administration COBRA administration HIPAA administration HRIS Training Staffing Relocation Expatriate services Other

16. Has the role of human resources/benefit administration at your company changed significantly due to outsourcing benefit activities?

Yes No

17. Do you see the trend to outsourcing being reversed and more companies likely to bring benefit/HR functions back in-house (insource)?

Yes No

check all that apply

18. For what reasons would you consider bringing certain functions back in-house?

Cost Strategic direction Improved in-house technology In-house expertise Control Service/quality Other

Check all that apply.

19. Within the last twelve months, which benefit/HR activities has your company insourced or brought back in-house?

Enrollment (open, annual, new hire, life event, etc.) Communication Benefit statements Billing Payroll Eligibility maintenance Call center Claims processing (medical, dental, and/or vision) FSA administration FMLA administration COBRA administration HIPAA administration HRIS Training Staffing Relocation Expatriate services Other

20. How satisfied are you with the quality of outsourcing services?

Satisfied with all Satisfied with most Satisfied with some Neither satisfied or dissatisfied Dissatisfied with all

21. How satisfied are you with the price of outsourcing services.

Satisfied with all Satisfied with most Satisfied with some Neither satisfied or dissatisfied Dissatisfied with all

22. Have your overall objectives for outsourcing been achieved?

Yes No

23. Overall, would you say outsourcing has:

Saved our company more then 20% Saved our company 10-20% Saved our company less than 10% No savings realized at this time It cost more to outsource

24. How were the achieved results relative to the expected results?

Better than expected As expected Worse than expected