Course Overview
This two-day course will lead you through the stages
involved in establishing and maintaining a
relationship with an HR outsource partner. In this
intermediate-level course, you will learn how to
select a service partner, negotiate the contract,
transition responsibilities to them and manage the
partnership. You'll have an opportunity to discuss
issues that arise when deciding whether outsourcing
functions are right for your organization, which
type of service provider you should choose, what
performance expectations are appropriate and how you
will know if their resources and expertise are
appropriate for your organization's needs. On the
third morning, an optional certification exam covers
the content of this course.
Who Should Attend
Middle- to senior-level HR professionals that
outsource and manage HR service partner
relationships with third-party administrators,
consultants and claims processors.
What You Will Learn
Introduction
to Outsourcing
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Types of outsourcing
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Why consider outsourcing?
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Advantages and disadvantages of outsourcing
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Building the business case
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Effect of outsourcing on HR
Selecting a Service Partner
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Forming the selection team
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Assessing the situation
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RFI and RFP basics
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Drafting an RFP
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Judging the bidders
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Making the decision
Negotiating and Finalizing the Contract
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The letter of intent
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The contract and its content
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Contract provisions and performance measures
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Negotiation power
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Final contract review
Transition to the New Service Partner
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Transition tips
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Terminating existing contracts
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The implementation team
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Logistical issues
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Communicating the transition
Managing the Relationship
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Building the partnership
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Client/vendor etiquette
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Monitoring performance
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Issues and challenges
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Resolving disputes
Completion of the Contract Term
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Contract expiration
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Renew or renegotiate
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Re-bidding the contract
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Terminating the contract
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